Privacy Policy

‍Effective Date: 1st April 2025
Website: www.rightside.co.in
Company: Right Side Business Solutions Private Limited

1. Introduction

Right Side Business Solutions Private Limited (“RightSide”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when interacting with our website, services, or communicating with us.

2. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number, job title, company name
• Location and IP address (for analytics and support)
• Communications and queries submitted via our forms, emails, or chat

b. Usage Data

• Pages visited, time spent, browser type, device information, and referral sources through cookies and analytics tools

c. Client Data (For SaaS Users)

• Business data stored or processed through our CRMaaS, UCaaS, ITSMaaS, IVRaaS, or CCaaS platforms
• Call records, tickets, communication history (where applicable)

3. How We Use Your Information

We use the collected data to:

• Respond to your queries or requests
• Provide and improve our solutions (CRM, dialers, ticketing, etc.)
• Send product updates, service notifications, and marketing communication (with consent)
• Ensure platform security, monitor usage, and prevent abuse
• Fulfill legal and compliance obligations

4. Cookies and Tracking

We use cookies and similar technologies for:

• Website functionality
• Usage analytics (e.g., Google Analytics)
• Remarketing and advertising

You can control cookies through your browser settings.

5. Sharing of Information

We do not sell your personal data. We may share data with:

• Trusted service providers (e.g., hosting, analytics, support tools)
• Legal or regulatory authorities, when required
• Business partners or affiliates under confidentiality obligations

6. Data Security

We implement appropriate technical and organizational security measures including encryption, access controls, and secure infrastructure to protect your data.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or delete your data
• Withdraw consent
• Object to or restrict certain data uses

To exercise any of these rights, please email us at privacy@rightside.co.in

8. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contract.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our services are intended for professionals and businesses. We do not knowingly collect data from individuals under the age of 18.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Right Side Business Solutions Private Limited
Email: privacy@rightside.co.in
Website: www.rightside.co.in